FAQ
Q: Can I create a custom order?
A: At this time we are not accepting custom orders, but this may be available in the future.
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Q: How long will it take to receive my order?
A: Once an order has been placed the production time is 7-14 business days. Once an order has shipped USPS delivery times are 3-5 business days.
*This does not include pre-orders.
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Q: Do you accept returns or exchanges?
A: Yes, we accept exchanges for non custom color items. In the event that you need to exchange an item please email us at info@timaandjo.com for assistance.
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Q: How do I contact customer assistance?
A: Please write to us at: info@timaandjo.com and we will respond within 24 hours.
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Q: I pre-ordered an item, when will it ship?
A: All pre-orders are shipped the week of the collection launch/the date listed in the product description.
TERMS & CONDITIONS
Copyright © Tima+Jo
All images on this site are © Tima+Jo. Images may not be used, downloaded, sold, redistributed, altered, or printed. Personal or commercial use of images are strictly prohibited and punishable by U.S. and international copyright laws.
Once orders are shipped, shipping time may take 3-5 business days excluding national holidays. Tima+Jo is not responsible for shipping delays once orders have been accepted by the shipping facility.
